The following contains useful information for patients and their families regarding hospitalization at the Hospital of the Santa Lucia Foundation. To find out how to access our services either in agreement with the National Health Service (SSN) or privately, visit the How to Access page.
Documents that the patient must possess at the time of admission
- Identity Card
- Health Insurance Card (or Tessera Sanitaria, as appropriate)
- All clinical documentation relative to the reason for admission (medical records, X-Rays, analyzes, prescriptions for any therapies and diagnostic tests undertaken)
What to pack
- Personal hygiene items (towels, liquid soaps, shampoo, etc.)
- Bathrobe or shower towel
- Underwear
- Cotton socks
- Pajamas and / or nightgown
- Dressing gown
- T-shirts
- Two athletic suits (provided by the Hospital in case of privately admitted patients)
- Comfortable shoes with low (2-3cm) or no heel.
- Swimsuit, cap, bathrobe and swimming pool shoes (for any water therapy)
ATTENTION: It is useful to anticipate frequent changes of underwear/T-shirts
Single Room
On request, the patient can be assigned a single room. The daily cost is 250 euros and includes the availability of a bed for a companion. The request for a single room must occur simultaneously with the request for admission. Once admitted to the hospital, the request must be made to the Department Head and can only be honored subject to room availability.
The Hospital Room
The hospital rooms are an ample 46 Sq. m. consisting of two beds, bathroom, call system and wifi access. Wardrobes, ample common area and a desk are designed for patients anticipating extended periods of hospitalization. Each room is also equipped with a safe for securing money and valuable personal items. In the event of any deficiencies patients can contact the Head Nurse.
A red call button of nurses is available on the telephone and on the bed. Lighting can also be controlled from the bed. Emergency call buttons are available in the bathroom as well.
Note: a call display is located near the entrance door of the hospital room and is for the exclusive use of the Hospital personnel.
Telephone and TV
Each bed is equipped with television and telephone that can be activated at the time of admission in the Reception Office. The cost for the entire duration of the hospitalization is 50 euros and includes free TV channels (Rai, Mediaset, La7), 30 minutes a day of free outing local calls and unlimited incoming calls.
Meals
Nutrition is an important aspect of therapy. The Dietary Service of the Santa Lucia Foundation formulates the most suitable diet for each patient after learning their eating habits and acquiring clinical information from doctors and the Phoniatric Service. Meals are served at the following times:
- Breakfast: 7.30 am
- Lunch: from 12.20 to 13.10
- Dinner: from 6.40 pm to 7.30 pm
Patients on leave must return to the hospital in time to be able to eat their meals within the set times. The menu of the week is posted on the bulletin board of the hospital departments every Monday. Every day, the Clinical Nutrition Service records the choices made by patients among the menu proposals. In case of need, only one person is allowed to assist the patient during the meal, subject to the authorisation of the health personnel.
Leave Permits for Patients
Patients can request, for justified reasons, permits to leave the hospital. The request for permission must be made to the Head Nurse by filling in a form filled in by the patient or by a relative (specifying the degree of relationship on the form). The authorization, if approved, is issued by the Director of the Ward where the patient is being treated.
Spiritual Assistance
The Hospital provides spiritual assistance for all patients, upon request to the nursing staff, according to their religious beliefs. The hospital also has a chaplain, Fr. Gilberto Serpi, who is available for consultation and celebrates the Catholic Holy Mass daily (the Chapel of the Hospital is located on Floor 1). For the times of Masses and for further Information and contact with the Chaplain’s Office, click here. At the Hospital there is also a Room of Silence (First Floor) for people of any faith (the keys to access them are available at the Chaplains Office).
How to Behave in the Hospital
The hospital is a place of care and the welfare of the patient requires the proper environment. Observing a few important rules of behaviour avoids exposing the patient tof actors that would add to the physical and psychological stresses, assures hygiene, promotes health and supports the activity of medical and paramedical staff.
Patient Safety. Absolutely avoid any interference with medical and health personnel involved in the preparation of drugs, in administering treatments, in performing medical examinations, in patient mobilisation operations or in any other activity directly related to the patient care.
No Minor Children (under age 12). The hospital environment requires special care in preventing infections. Non compliance may expose both children and patients to illness risks.
No Visiting Outside Scheduled Hours. The understandable desire be close to the patient cannot become an obstacle to treating her/him. Uncontrolled visitations seriously disturb the work of doctors and paramedics as well as patients who need a quiet environment.
Tranquility and Silence. To ensure the best quality of care and the well-being of patients, it is essential to avoid raised voices, overcrowding in hospital rooms during the visiting hours and in general any behavior that could disturb other patients and distract doctors and health personnel from their care activity. In particular, respect for the quiet is required from 1:00 pm to 4:00 pm and from 10:00 pm to 7:00 am.
Do not introduce food and alcohol into the hospital. Fruit and fresh food cannot be stored properly in hospital rooms. Their presence exposes the hospital environment to serious hygiene risks and persons who eat them to clinical complications.
No household appliances. Safety and fire prevention regulations prohibit to introduce to the hospital appliances brought from home, such as coffee machines, refrigerators, fans, etc. These devices can cause short circuits and fires. Compliance with safety regulations is subject to checks by the Prevention and Protection Service of the Santa Lucia Foundation, the Fire Department and other competent public authorities. Non-compliance may be subject to administrative sanctions.
Visiting Hours
Monday to Saturday, 11.00 - 13.00, 16.00 - 19.30; Sundays and Holidays, 10.30 - 13.00, 15.30 - 19.30.
Parking
The Hospital has a paid underground car park. Parking is open every day, from 6:30 to 21:30. It is free for the first 20 minutes and costs 1 euro for each hour, not to exceed a maximum of 4 euros for the whole day. Subscriptions are also available for extended periods: 14 euros for 7 days, 24 euros for 14 days, 40 euros for a month, 60 euros for 2 months, 80 euros for 3 months. Parking is free for motorcycles.
Bar
The Hospital has a bar with seating and an outdoor terrace on the first floor. The bar is open from Monday to Saturday, from 7:00 to 18:00; on Sundays and public holidays, from 07:00 to 17:00.